Privacy Policy

At Silverhill Cheese, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit our website and purchase our products.

1. Information We Collect

When you use our online shop, we may collect:

Personal details such as your name, email address, phone number, and delivery address.

Payment information (processed securely through our payment providers; we do not store full credit card details).

Order history and preferences to help us improve our products and service.

Website usage data such as IP address, browser type, and pages visited (via cookies and analytics tools).

2. How We Use Your Information

We use your information to:

Process and deliver your orders.

Communicate with you about your purchase, delivery, or inquiries.

Send updates, promotions, or newsletters (only if you have opted in).

Improve our website, services, and customer experience.

Comply with New Zealand legal requirements.

3. Sharing Your Information

We will never sell or rent your personal data.
We may share limited information with:

Trusted third-party providers (e.g., couriers, payment processors, email services) to fulfill your order.

Authorities if required by law or to protect against fraud or illegal activity.

4. Cookies

Our website uses cookies to improve your browsing experience. Cookies help us remember your preferences and understand how visitors use our site. You can disable cookies in your browser settings, but this may affect website functionality.

5. Data Security

We take reasonable steps to protect your personal data from loss, misuse, or unauthorised access. Online payments are processed through secure, PCI-compliant providers such as Stripe and PayPal.

6. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

Request access to the personal information we hold about you.

Ask for corrections if your information is inaccurate or incomplete.

Withdraw your consent to marketing communications at any time.

To exercise these rights, please contact us at info@silverhill.co.nz.

7. Contact Us

If you have any questions or concerns about this policy or your data, please contact:

Silverhill Cheese
Email: info@silverhillcheese.co.nz
Phone: 0221749549
Location: Silverhill, Auckland, New Zealand 0974